Rental FAQ

Frequently Asked Questions

How is the rental period calculated?

Rental is charged per calendar day. However, if you pick up the equipment after 4:00 PM one day and return it before 11:30 AM two days later, you’ll only be charged for the full day in between. For example: pick up on Monday after 4:00 PM, use it all day Tuesday, and return it on Wednesday before 11:30 AM — that counts as just 1 rental day (Tuesday).

How do I make a reservation?

All rentals must be requested through our website. Once submitted, we will confirm your reservation via email based on equipment availability. Please note: your booking is not final until you receive this confirmation from us.

Can I cancel a reservation or rental?

Yes, you can cancel, but there are some conditions: If you cancel in less than 5 days before pickup, you’ll be charged 50% of the rental fee. If technicians were already booked for your rental, you’ll be charged the full amount. And if you return equipment early, you’ll be billed for the time used in full, plus 50% of the unused time.

Do I need to leave a deposit or guarantee?

No.

When do I pay?

Payment is due upon pickup or return. Any extra charges (e.g., damage, extended use) must be paid within 5 business days of invoice issuance.

What happens if the equipment gets damaged or lost?

You’ll be charged for: Repairs or replacement costs. The equipment is assumed to be in good condition when picked up unless noted otherwise in writing.

Do you provide transportation?

Pickup and return are normally done at our premises. If you need delivery, let us know in advance—transportation costs are entirely your responsibility.

What happens if I return the equipment late?

Late returns may incur extra rental charges and penalties. Always communicate if you’re running late to avoid misunderstandings.